Utility Business Office Transition Project Underway for City of Corpus Christi Utility Bills

CORPUS CHRISTI, TEXAS – The City of Corpus Christi’s Utility Business Office will be undergoing a software transition during the next few weeks. Beginning Thursday, December 7, 2017 until further notice, utility payments can be made through the following options:

  • H-E-B stores in Corpus Christi

  • Mail (utility statement provided envelope)

  • On-line bill pay service through your bank or credit union

Customers will NOT be able to temporarily use the following payment methods:

  • City website payment portal

  • Interactive phone payment system

  • Pay in person at City Hall

Customers should not be alarmed if the billing statements have a new appearance, account number, arrival time, due date, or receive duplicate billing statements due to the software conversion. Because of the inconvenience to our customers, no late penalties or shut-offs for non-payment will occur until the transition is complete.

The Utility Business Office anticipates the bulk of the transition to be complete the week of December 18th and will notify the public when payment services are available. Customers are encouraged to continue to make their monthly City utility payment utilizing one of the methods noted above.

We are excited to complete this transition which will streamline the billing process and improve your payment experience. As always, the City of Corpus Christi strives to provide the best customer service, and we thank you for your patience in advance.

For information regarding your utility bill, please contact the Customer Call Center at (361) 826-CITY (2489). Additional information and updates can also be found at www.cctexas.com/billing.

Media representatives requesting interviews can contact Public Information Officer Jesse De Leon at (361) 826-3248 or by email at jessedl@cctexas.com.