Water Utility Bill Relief for Customers Impacted by Extreme Weather Event

CORPUS CHRISTI, TX –Today, the City announces a relief program developed for water customers impacted by last week’s extreme weather event. Corpus Christi’s program is designed to offset costs due to unusually high-water charges related to dripping faucets, leaking pipes, and increased consumption as a result of housing additional guests due to power outages.

The Water Utility Bill Relief Program is such that, water customers who contact the City’s Utility Business Office requesting a review of January and February bills, will pay an amount equal to the previous month’s water charges or this month’s water charges, whichever is the lower price. 

Residents and commercial businesses are eligible for relief adjustments. Large-volume customers that use 100,000 gallons or more of water each day are not eligible.

No late fees will be assessed for the February billing cycles. Late fees will resume in April for the March billing cycles. As well as disconnections for delinquent accounts will be suspended through March.

The Wastewater Winter Quarter Average (WQA) for all customers will not be recalculated this year because of the challenges imposed by this extreme cold weather event. Customers may request a review of their WQA calculation on a case-by-case basis.

To submit a Water Utility Bill Relief request, customers should email the Utility Business Office at: UBOresolutions@cctexas.com.

Customers should include the following information:

  • First and last name
  • Address listed on the account
  • Account number (if known)
  • A good call back number

Customers who do not have access to email can call 826-CITY (2489) and ask for the Utility Business Office, 8 a.m. to 5 p.m., Monday through Friday, to speak with a billing specialist.

If email requests from customers begin to backlog, billing specialists will be staffed on Saturdays from 8 a.m. to 5 p.m. to handle overflow and contact customers for appropriate follow-up. Billing specialists will focus on email requests that are outstanding during Saturday hours and will not be available to answering incoming customer calls.

Requests for Water Utility Bill Relief must be received by the Utility Business Office by Friday, April 16, 2021, at 5 p.m.  

Media representatives can contact Strategic Communications Manager Amber Oetting at 361-826-1844 or by email at ambero@cctexas.com. You also can find updates on City social media channels Facebook @citygov and Twitter @cityofcc.