Frequently Asked Questions

Q. What if I showered?

A. You could experience possible skin irritation and burning sensation in the eyes.

Q. What chemicals may have come in contact with my water supply?

A. The chemical involved is Indulin AA-86, an asphalt emulsifier.

Q. Can we boil water?

A. Do not try to treat the water yourself. Boiling, freezing, filtering, adding chlorine or other disinfectants, or letting the water stand will not make the water safe.

Q. What area of the City did the incident take place?

A. In the industrial district, north of IH-37 between Southern Minerals Road and Port Avenue.

Q. Has the water been tested and what are the results?

A. Tests were taken Wednesday, December 14, and results are expected later today.

Q. When did the problem start?

A. Wednesday, December 14, with a dirty water call.

Q. Who is responsible for fixing the problem?

A. A third party introduced the chemical. A full investigation is underway.

Q. Will the City provide water?

A. The City is working with emergency planners to determine options for water distribution.